Legal
Refund Policy
Effective Date: July 24, 2026
1. What This Policy Covers
Viral Dance Video Maker sells one-time credit packs rather than monthly subscriptions. This policy applies to credit packs purchased directly through our website. Purchases made through another seller or platform must be refunded through that seller under its rules.
2. Standard Refund Window
- Submit the request within 7 calendar days after the purchase date.
- A pack with no purchased credits used is eligible for a full refund.
- A pack with 20% or less of its purchased credits used may be eligible for a partial refund.
- A pack with more than 20% of its purchased credits used is not eligible under our standard voluntary refund policy.
3. How a Partial Refund Is Calculated
For an eligible partially used pack, the refund equals the price actually paid multiplied by the percentage of purchased credits remaining in that pack. Example: if 10% of the purchased credits were used, the provisional refund is 90% of the price paid.
Promotional, referral, bonus, complimentary, or previously carried credits are not assigned a cash value and are excluded from this calculation. Taxes and payment-provider fees are refunded when required by law or returned to us by the provider. We will show the proposed amount before final approval.
4. Duplicate, Failed, or Unauthorized Payments
Contact us promptly if you were charged more than once, paid but did not receive credits, or believe a payment was unauthorized. We will review transaction records and, where appropriate, restore missing credits, void a duplicate charge, or issue a refund. We may ask for identity or account verification to protect against fraud.
5. Situations Normally Not Eligible
- The request is made more than 7 calendar days after purchase.
- More than 20% of the purchased credits in the pack have been used.
- Credits were consumed by completed generation jobs, including a result that did not match a subjective creative preference.
- The purchase was a promotional or specially discounted offer clearly marked non-refundable before checkout, except where law requires otherwise.
- The account or transaction is connected to fraud, chargeback abuse, repeated refund abuse, or a material violation of our Terms.
6. Service Failures and Credit Restoration
A failed generation does not always require a cash refund. If our records confirm that credits were deducted for a job that failed because of a service error and no usable output was delivered, we may restore the affected credits first. This does not limit any refund or remedy required by applicable law.
7. How to Request a Refund
Email support@viraldancemaker.com with the subject “Refund Request.” Include the account email, transaction ID, purchase date, pack purchased, reason for the request, and any supporting screenshot. Do not email a full card number or password.
We aim to acknowledge a complete request within 2 business days. If approved, we will send the refund to the original payment method. Processing usually takes 5–10 business days after approval, but your bank or payment provider may take longer. We cannot send the refund to a different person or payment method.
8. Chargebacks, Mandatory Rights, and Policy Changes
Please contact us before opening a payment dispute so we can investigate. Filing a chargeback does not expand refund eligibility, and we may provide transaction and usage records to the payment provider. We will not penalize a good-faith report of an unauthorized transaction.
Nothing in this policy limits non-waivable consumer rights, statutory cooling-off rights, or remedies for services not supplied as required by applicable law. Where mandatory law gives you a more favorable remedy, that law controls.
We may update this policy prospectively by posting a revised version and effective date. The policy shown at the time of purchase will generally govern that purchase. This policy should be read with our Terms of Service and Privacy Policy.